How Aurora Assist handles personal data.

This Privacy Notice explains how Aurora Assist handles personal data in connection with enquiries, client work, supplier relationships and website use.

Who we are

Aurora Assist provides business and personal administrative, compliance, correspondence and practical support services, including UK and US-related matters where appropriate. Contact details should be inserted on the live website before launch.

Information we may collect

We may collect your name, contact details, business details, identification information where needed, correspondence, documents you provide, payment information, matter notes, instructions and information about third parties where relevant to the support requested.

How we use information

We use personal data to respond to enquiries, assess whether we can assist, provide agreed services, manage records, issue invoices, meet legal and tax obligations, maintain security and deal with complaints or disputes.

Lawful basis

Depending on the context, we rely on contract, legitimate interests, consent, legal obligation and, where necessary, the establishment, exercise or defence of legal claims.

Special category data

Some matters may involve health, vulnerability, financial hardship, employment, housing, family or other sensitive information. We only request information that is relevant and proportionate to the work being considered or undertaken.

Sharing information

We may share information with instructed contractors, regulated professionals, payment providers, IT providers, insurers, advisers, public bodies, courts or tribunals where appropriate and lawful. We do not sell personal data.

Retention

Records are retained only for as long as necessary for the purpose collected, including service delivery, accounting, regulatory, limitation and dispute-management purposes.

Your rights

You may have rights to access, correct, erase, restrict, object to processing and request portability of your personal data. You may also complain to the Information Commissioner’s Office if you are dissatisfied with how your data is handled.

Security

We use proportionate administrative and technical safeguards. No system is completely risk-free, and clients should avoid sending highly sensitive material until secure arrangements are agreed.