Consumer Rights

"Consumers have a right to know if someone is taking advantage of them."John Townsend

Take Back Control of Your Consumer Rights with Aurora Assist

Navigating the maze of consumer rights can be daunting, especially when faced with businesses that seem indifferent to your concerns. If you're grappling with understanding your rights or feel overwhelmed by unfair business practices, Aurora Assist is here to guide you. Reach out to us at ConsumerHelp@aurora-assist.com.

Our Expertise

Aurora Assist boasts a team of professionals well-versed in consumer rights across both the UK and USA, encompassing federal and state regulations. We specialise in addressing businesses that have faltered in their commitment to customer service and their obligations to you, their client. Our aim is to empower you with a clear understanding of your rights, enabling you to make informed decisions when addressing your grievances.

Our Services Include:

Advice & Guidance: We offer insights to safeguard your rights in diverse scenarios.

Complaint Handling: If needed, we can manage the complaint process on your behalf, ensuring businesses engage with you justly and respectfully.

Our Success Stories:

Facilitated the return of second-hand vehicles under the Consumer Rights Act 2015 in England for multiple clients.
Mediated and settled an account exceeding $1,000 with AT&T in Pennsylvania.
Successfully negotiated a settlement for a Macbook return under the former UK Distance Selling Regulations against an initially uncooperative online business.
Mediated reasonable debt repayment plans with sub-prime lenders in the USA.
Assisted clients in contesting Parking Charge Notices (PCNs) in England & Wales.
Supported clients in benefits rights claims in both the USA and UK.

Did You Know?

The Better Business Bureau (BBB) in the USA serves as a valuable platform for both consumers and businesses. However, it lacks the legal clout to enforce its standards or decisions. While its ratings and reviews can offer insights, they shouldn't be the sole criteria when evaluating businesses. A BBB accreditation doesn't inherently vouch for a business's ethics or reliability, and not every business opts for accreditation.

Let Aurora Assist be your beacon in the complex world of consumer rights. Contact us today and regain control over your rights as a consumer.