Rent Repayment Orders (RROs)

Rent Repayment Orders What You Need to Know and How Aurora Assist Can Help

If you are a tenant in England or Wales and you suspect that your landlord is not fulfilling their legal obligations, you may be entitled to a rent repayment order (RRO). An RRO allows you to reclaim up to 12 months of rent that you have paid to your landlord. This can include rent payments that you have made while living in a property that is not up to legal standards, or if your landlord has failed to obtain the required license for your property.

At Aurora Assist, we understand that dealing with a difficult landlord can be stressful and confusing. That's why we offer our expertise and support to help you navigate the process of making a rent repayment claim. Our experienced team of legal professionals will guide you through the process step-by-step, and ensure that you get the compensation that you deserve.

Here's what you need to know about rent repayment orders

Who can apply for a rent repayment order?

Tenants who live in properties that are not licensed, or that do not meet legal standards, may be entitled to an RRO. You may also be eligible if your landlord has failed to carry out essential repairs, or has breached your tenancy agreement in other ways.

How much can you claim?

You may be able to claim up to 12 months of rent that you have paid to your landlord. The amount that you can claim will depend on the specific circumstances of your case.

How do you make a claim?

To make a claim for an RRO, you will need to apply to the First-tier Tribunal (Property Chamber) using a special form. You will need to provide evidence to support your claim, such as photographs, emails or letters that demonstrate that your landlord has not met their legal obligations.

How can Aurora Assist help?

At Aurora Assist, we can help you with every step of the process of making an RRO claim. Our expert legal team will advise you on the evidence that you will need to provide, and help you to complete the necessary forms. We can also represent you at the tribunal hearing, and ensure that your claim is heard fairly and effectively if required.

Unlike some other firms who charge a percentage of whatever monies you recover from your landlord, we offer a fixed fee service with clear and transparent pricing.

If you think you may be entitled to a rent repayment order, don't hesitate to contact us. Our team is here to help you get the compensation that you deserve, and to ensure that your rights as a tenant are protected.

Rent Repayment Orders Across the UK: Navigating the Same Country, Different Rules

Rent Repayment Orders (RROs) are a legal mechanism in England that allow tenants to reclaim up to 12 months' rent if their landlord has committed certain offenses. As the laws in Wales, Scotland, and Northern Ireland are different from those in England, the rules on RROs may differ.

In Wales, RROs were introduced in 2016 under the Renting Homes (Wales) Act 2016. The rules are broadly similar to those in England, but there are some differences in the offenses that qualify for an RRO. For example, in Wales, landlords who have failed to register themselves or their properties with a relevant authority can be subject to an RRO.

In Scotland, RROs do not exist as a specific legal mechanism. Instead, tenants can apply for a Rent Pressure Zone (RPZ) designation, which can limit the amount that landlords can increase the rent. The rules around RPZs are set out in the Private Housing (Tenancies) (Scotland) Act 2016.

In Northern Ireland, RROs are not currently available. However, tenants may be able to pursue other legal remedies if their landlord has committed certain offenses, such as failing to comply with a repair notice.